WORKPLACE RESILIENCE

OPERATIVE WELLBEING LINKED TO RELIABLE AND EFFECTIVE INCIDENT RESPONSE

As the first, first responders operators within your emergency call centre (ECC) are critical to an incident response. Decisions they make and the time it takes to make them has a significant bearing on the outcome. This makes their working conditions and welfare your number one priority.

High stress situations, coupled with inefficient processes, will test the resilience of your ECC. If not addressed, operators will inevitably burnout leaving you with a challenge to both retain and recruit personnel.

Our latest guide provides a detailed solution of how you can address this challenge to build a more resilient workplace and ECC.